
Silence is not a no
A customer who has not replied to a quote has usually just gotten busy, not decided against you. Assuming silence means no, and giving up, leaves winnable jobs on the table.
A gentle nudge helps
A polite follow up, checking whether they have questions, keeps you top of mind and shows you want the work. Many jobs are won simply because one contractor followed up and the others did not.
Add value, do not pester
A good follow up offers something: an answer, a clarification, a reassurance. That is welcome. Repeatedly asking for a decision without adding anything becomes pestering, which pushes customers away.
Know when to move on
Persistence has limits. After a couple of respectful follow ups with no response, it is time to move on gracefully. Knowing when to stop keeps you professional and your energy on live opportunities.
- Silence usually means busy, not no
- A polite follow up keeps you top of mind
- Add value rather than just asking for a decision
- Know when to move on gracefully
Quote the job from the driveway
Photo-based quote and estimate builder for trade contractors. QuoteSnapr is built to help you put this into practice.
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